Incident Response & Reporting

The information you need—at your fingertips.

From the moment a 911 call initializes to incident report preparation, CrimeCenter has the ability to support patrol-level police work with a web-based interface. Our NIBRS and UCR compliant platform powers all aspects of response and reporting making it easier to gather all the information you need while in the field. With no software to install, patrol officers can utilize CrimeCenter on tablets, laptops, and mobile devices to capture documentation right at the scene.

With CrimeCenter Incident Response & Reporting you can:

  • Replace old, disorganized paper forms with virtual web-based worksheets
  • Use 200+ pre-configured reports with unlimited customization possibilities
  • Attach images, videos, documents and diagrams directly to incident reports
  • Speed data entry with single point of entry and pre-fill any duplicate information
  • Record and archive scene details directly using camera enabled mobile devices
  • Keep supervisors informed by triggering notifications directly upon saving incident reports
  • Stay aware by receiving system alerts via e-mail on designated people and locations
  • Produce reports and analytics that meet NIBRS and UCR standards
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Investigation Management

Manage investigations with better clarity than ever before.

When it comes to recording investigative information, many agencies rely on a records management system where follow-up information is entered on generic supplements in narrative form. Fine for memorializing text, but when you need to gain insight into case progression or dig down into the details to find links and patterns these basic tools are often little better than paper file folders.

Investigations take many forms and a one size fits all approach to case management can leave holes in the process, allowing important details to slip through the cracks. That’s why CrimeCenter uses incident driven smart folders to power different types of investigations and guide workflows. From property crimes to major homicides and from narcotics to missing persons, CrimeCenter has a proven case management solution.

CrimeCenter’s document-centric architecture provides better visibility into all aspects of investigation management, allowing you to manage workloads, keep abreast of what’s been done in a case and what hasn’t, assess solvability and efficiently record and track follow-up activities. It can even integrate with existing CAD or RMS systems to provide a solid starting point for investigations.

With CrimeCenter’s Investigation Management you can:

  • Leverage pre-configured case folders to guide workflows for different types of investigations
  • Assign tasks in a case to the investigative team for follow-up. Team members receive and can respond to assignments from any web enabled device
  • Record all investigative steps with customized follow-up worksheets that are quickly available from a pick list tailored for each case type
  • Search the case index for critical details, like persons, locations, vehicles and property
  • Utilize quick lookup tools to automatically populate repeat information from the case index onto follow-up worksheets
  • Set automatic alert triggers for suspects, persons, locations and more all delivered via email
  • Have case management tools at your fingertips in an easy to navigate dashboard
  • Integrate with records databases, like criminal history, motor vehicles, FBI and NCIC
  • Automatically route casework through approval processes and take advantage of single or muti-level endorsement workflows
  • Score documents to assess risk of repeat offenses or to determine solvability factors
  • Invite co-workers to collaborate as team members on cases and grant access privileges to others throughout the agency, as needed
  • Upload and archive videos, images and other attachments within the case folder
  • Enter investigative notes that are automatically time stamped and added to the index
  • Collaborate by associating case folders. As an example, you can associate the CSI folder to the Homicide folder and instantly share information with others
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Intelligence Management

Empower decision-making and stay compliant

Manage intelligence investigations, situation reporting and updates, intelligence tips and leads, suspicious activity reporting, threat reporting and security assessments. Leverage local and national intelligence and make it more actionable with a rating system that records information based on the nature and reliability of the source and the value and validity of the content.

Sort through what’s actionable and what isn’t, assess risk and improve collaboration by linking case files and assets and importing case information from queries and disparate information sources. Conduct link analysis on a single case or across entire master indexes and import data from other sources to include in link charts.

Secure information by indicating the security clearance for system users. Documents can then be classified to restrict access to only properly credentialed users. Individual Intelligence cases can be silo-ed within an individual team or shared more broadly to authorized users throughout the agency according to need.

Not only that, but CrimeCenter ensures security and automates the complex and burdensome tracking, reviewing and purging of intelligence data required for 28 CFR Part 23 compliance.

With the CrimeCenter Intelligence Management, you can:

  • Compile suspicious activity reports (tips), threat reports, security assessments and situation reports
  • Rate the value and validity of intelligence and prioritize actionable items
  • Classify information with extensive information security capabilities
  • Set security classifications on each case and piece of intelligence independently
  • Report when intelligence needs to be reviewed and purged and easily designate information to retain or purge
  • Produce link charts on entities and text searches
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Analytics & Reporting

Better visibility, improved solvability

Structured data going in, means better results coming out. Deep data mining and report rendering are quick, easy, accurate and pertinent. What has traditionally required flipping through hundreds of pages of paper reports full of peripheral information becomes as simple as a quick search with CrimeCenter.

CrimeCenter’s powerful analytics engine responds to even complicated requests with incredibly clear and consistent results, every time.

With CrimeCenter’s Analytics and Reporting, you can:

  • Manage unit and investigator caseloads and track case status and investigative activity
  • Monitor and report on investigator and unit performance and productivity
  • React quickly by easily adding new attributes to incidents and investigations allowing managers to flag and report on new trends and hot topics
  • Search for weapon and method of operation trend analyses
  • Search for crime patterns and group incidents into pattern investigations
  • Produce link charts to discover and visualize relationships between entities including persons, locations, vehicles, gangs, phone numbers and more
  • Prioritize work and investigative follow-up with document scoring and enable managers to quickly assess solvability and high-risk incidents
  • Schedule automatic e-mail delivery of routine reports for supervisors to review and set the schedule for reports to recur
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Assignments Management

Task personnel and track assigned activities and responses

Whether an assignment is related to an investigative case or is simply a stand-alone task, CrimeCenter makes it easy to manage and document it all. Assignments trigger e-mail notifications to the person being tasked and dues dates can be added and tracked, and assignment responses can be automatically routed to a designated case folder.

Supervisors have the ability to view a top-line list of assignments in dashboards and reports allowing for quick review and action on overdue assignments. Assignments not only facilitate workflow, but they give managers the power to know what’s done and when.

With the CrimeCenter Assignments Management tool, you can:

  • Create new assignments, task individual personnel or teams, and send via e-mail or texts
  • Reply to investigative assignments with follow-up worksheets that are automatically placed in the proper case folder to ensure proper documentation is always maintained
  • Track and report on assignments by unit, personnel, due date and status
  • Assign individual case tasks to team members so work progresses even when an individual is on leave or is busy with other tasks
  • Set due dates and trigger overdue notifications
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Use of Force & OIS Management

Enable sophisticated internal investigations

The use of force is an unavoidable byproduct of policing. Every day officers are expected to confront the most dangerous individuals and take them into custody to protect society. During the process officers are sometimes assaulted themselves and frequently left with no choice but to respond with necessary force. However, use of force always demands proper documentation and review and if its an officer involved shooting (OIS) an immediate and thorough investigation is required.

These incidents often garner high profile attention and public scrutiny. If the investigation is not perceived to be properly managed and thoroughly documented, the entire agency can suffer. CrimeCenter provides the framework to document each occurrence where force is used and our OIS case folders will ensure the investigation is methodically completed from on-scene investigations to officer interviews to findings of a review board.

Tracking and reporting statistics for use of force and officer involved shootings is a growing national trend. CrimeCenter provides the analytics to empower sophisticated internal investigations and manage risk while preparing for the potential of mandatory reporting.

With CrimeCenter’s Use of Force & OIS Management you can:

  • Use highly customized worksheets for use of force incident reporting by both the involved officer(s) and witnessing officer(s)
  • Attach and archive scene documentation, images, video, dash and body cam footage and more
  • Route use of force reports through multiple levels of sign off, as required
  • Enable a bifurcated investigation process to handle both an administrative and criminal investigation simultaneously
  • Document on-scene investigations including officer public safety statements, firearms and ammunition inspection, ballistics evidence, tactical analysis, location history and officer history
  • Ensure security and track all access for Use of Force and OIS case folders
  • Forward case folders for independent assessment, where required
  • Enable case for firearm review board review and recommendations
  • Keep managers informed of incidents and trends with Use of Force dashboards
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Crime Scene Management

Keep crime scene information organized and accessible

CrimeCenter powers a methodical and systematic process that enables Crime Scene Investigators (CSIs) to thoroughly document a crime scene and then instantly share the forensic information with supervisors, crime lab personnel, prosecutors and criminal investigators.

CrimeCenter’s unique smart folder structure is ideally designed to drive the process while capturing the CSI’s observations and processing results right at the scene with our web-based interface.

Archive and upload rime scene photos, videos and sketches. Create and annotate diagrams, charts and maps with markups and hyperlinks to develop interactive presentations for court. Log physical evidence with images attached and maintain a complete chain of custody.

With CrimeCenter’s Crime Scene Management, you can:

  • Intake CSI call out requests and electronically assign CSI teams to respond
  • Use process driven workflows to ensure a methodical process in the field
  • Record and upload scene details and observations in real-time
  • Employ EZ diagraming capabilities to make capturing scene details faster
  • Log, track and manage evidence with barcoding technology
  • Store and access latent print, DNA, and ballistics reports
  • Capture and archive crime scene photos, videos and other media
  • Share forensic information and collaborate with criminal investigators, crime lab technicians and others
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Tips & Lead Management

Organize, Prioritize and Follow-Up

The stakes are high in law enforcement—accuracy and quick follow-up on tips and leads is critical to ensure nothing can slip through the cracks. CrimeCenter’s full suite of features allows agencies to efficiently intake, review and manage large volumes of leads to resolve major cases and to route and track confidential tips alleging threatening or illicit activities.

Oversee the process of tip and lead collection efficiently with CrimeCenter’s unique and proprietary system, which prioritizes each individual tip or lead and routes it to the correct unit or investigator for tracking and follow-up.

With the CrimeCenter’s Lead Management, you can:

  • Accurately intake tips and leads and prioritize them for follow-up
  • Allow supervisors to manage and track every lead to ensure its assigned
  • Manage the intake of large numbers of leads for major cases and upload images or videos sent in from callers
  • Ensure follow up on each and every relevant tip or lead quickly and efficiently
  • Utilize dashboards to gain quick visual understanding of high profile cases and the status of each lead being run down
  • Create an investigative team to work high profile cases and task investigative follow-ups via email notifications and web-based reporting
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Internal Affairs

IA Case Management Beyond Reproach

Maintaining the integrity and professional standards of an agency requires a process that drives internal affairs workflow according to best practices while maintaining a highly secure data environment. With CrimeCenter you can record and track complaints from minor violations to allegations of serious misconduct and perform analysis to proactively manage internal investigations in compliance with standards.

CrimeCenter’s reporting tools and dashboards can be used to visualize indicators of risk factors enabling proactive early intervention by supervisory staff. Agency managers are always kept instantly informed and updated of incoming complaints and internal investigative activities.

With the CrimeCenter Internal Affairs tool, you can:

  • Intake citizen complaints for follow-up investigation
  • Record allegations of serious misconduct and route it to proper channels
  • Document and track minor violations of policy and procedures
  • Document use of force and vehicle pursuit incidents
  • Protect sensitive data and case files with role-based security and lock down features
  • Enable best practice workflows for internal investigations with highly configurable wed-based worksheets designed purposefully for internal affairs investigators
  • Securely attach and upload surveillance, dash and body cam, CAD logs and recordings, personnel records and more
  • Enable information sharing with our web-based platform without sacrificing security.
  • Quickly review IA cases, monitor progress, see what’s been done and more importantly… what hasn’t. Ensure nothing has been overlooked
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Property & Evidence

Record, Manage and Purge Records

Record and track every detail with easy and thorough documentation using the Property and Evidence tool from CrimeCenter.

Track the collection, packaging and storage history of critical evidence and record lost or stolen property directly from an incident report. Attach photos, receipts and other documentation for easy retrieval.

And when items need to be signed out for court or sent for forensic testing, CrimeCenter tracks transmittal from start to finish, allowing review of evidence and inventory quickly and easily.

With the CrimeCenter’s Property & Evidence, you can:

  • Intake property with photos and evidence labels directly from incident reports
  • Record a complete chain of custody with automated barcode technology
  • Capture vital facts including packaging and marking methods
  • Enter evidence recovery locations and crime scene measurements
  • View complete history reports for any item in the system
  • Conduct inventory audits of property rooms
  • Request forensic analysis and record results of laboratory testing
  • Efficiently purge and dispose of records as needed
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